Terms of Services

Terms of Use

Welcome to Candid Japan. These Terms of Use ("Terms") govern your access to and use of our website (candidjapan.com and candidjapan.co.jp) and our physical store in Tokyo, Japan (collectively, the “Platform”). By using our Platform, you agree to be bound by these Terms. If you do not agree with these Terms, you must discontinue use immediately.

1. Company Information

Candid Japan is a sole proprietorship registered in Tokyo, Japan, specializing in fine and fashion jewelry, including diamond and colored stone pieces.

2. Eligibility

  • You must be at least 18 years old to use our Platform or make purchases.

  • By using our Platform, you represent that you have the legal capacity to enter into a binding agreement.

3. Products & Services

  • Candid Japan offers fine and fashion jewelry, including ready-to-buy pieces and custom jewelry design services.

  • All products are subject to availability, and we reserve the right to modify, discontinue, or update our inventory at any time without notice.

4. Payments

We accept the following payment methods:

  • Credit Cards (Visa, MasterCard, AMEX, JCB, etc.)

  • PayPal

  • International Bank Transfers

  • Financing Options (where applicable)

All payments must be made in full before order processing.

5. Shipping & Delivery

  • We ship to the US, UK, Japan, Hong Kong, China, the Philippines, and the UAE.

  • We can ship to additional locations upon customer request, but shipping costs and risks will be the customer’s responsibility.

  • All shipments are insured and require a signature upon delivery.

6. Intellectual Property

  • The Candid Japan name, logo, brand identity, product images, and designs are protected under intellectual property laws.

  • You may not use, reproduce, or distribute our branding or content without prior written permission.

7. Privacy & Data Collection

  • We collect and process customer data for business analysis, marketing, and service improvement.

  • For details on how we handle your personal information, please refer to our Privacy Policy.

8. User Conduct

By using our Platform, you agree not to:

  • Use the website for any unlawful activities.

  • Misrepresent personal or payment information.

  • Attempt to breach our security measures or interfere with operations.

9. Limitation of Liability

  • Candid Japan is not liable for any indirect, incidental, or consequential damages resulting from the use of our products or website.

  • We do not guarantee that our website will be free from errors, delays, or disruptions