Privacy Policy

Candid Japan ("Company," "we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website (candidjapan.com, candidjapan.co.jp) or interact with us in our physical store in Tokyo, Japan.

By using our services, you agree to the terms of this Privacy Policy. If you do not agree, please refrain from using our services.

1. Information We Collect

We collect the following types of information when you use our Platform:

a. Personal Information

This includes information that identifies you as an individual, such as:

  • Name

  • Email address

  • Mailing address

  • Phone number

  • Payment information (credit card details, bank transfer details)

  • Billing and shipping address

  • Purchase history

b. Non-Personal Information

We also collect non-identifiable information, such as:

  • Device type and browser

  • IP address

  • Cookies and tracking data

  • Site usage statistics

  • Demographic information

2. How We Use Your Information

We use the collected information for:
✔ Order Processing – To process payments, fulfill orders, and deliver products.
✔ Customer Support – To provide assistance with inquiries, complaints, or requests.
✔ Marketing & Promotions – To send offers, newsletters, and promotional content (you can opt-out anytime).
✔ Business Analytics – To improve our website, services, and customer experience.
✔ Security & Fraud Prevention – To detect fraudulent transactions and unauthorized activities.
✔ Legal Compliance – To comply with applicable laws and legal obligations.

3. How We Protect Your Information

We take security seriously and implement various measures to safeguard your data:

  • SSL Encryption for all transactions.

  • Secure Payment Processing through a trusted third-party provider (we do not store payment details).

  • Limited Access – Only authorized personnel can access customer data.

  • Regular Security Audits to ensure compliance with industry standards.

4. Cookies & Tracking Technologies

We use cookies and similar tracking technologies to:
🍪 Remember your preferences and provide a personalized experience.
📊 Analyze website traffic and understand user behaviour.
🛍️ Track shopping cart items and streamline checkout processes.

You can control cookie settings in your browser. Disabling cookies may impact website functionality.

5. Third-Party Disclosure

We do not sell, trade, or rent your personal information to third parties. However, we may share information with:

  • Service Providers (e.g., payment processors, shipping companies).

  • Legal Authorities (if required by law or in response to a legal request).

  • Marketing Partners (for targeted ads, with your consent).

6. International Data Transfers

As we operate globally, your data may be stored or processed outside of Japan. We ensure adequate protection by using:
✅ Secure data transfer protocols.
✅ Compliance with international privacy laws.

7. Your Privacy Rights

You have the right to:
✔ Access your personal data.
✔ Correct inaccurate information.
✔ Request deletion of your data.
✔ Opt-out of marketing communications.
✔ Restrict data processing under certain conditions.

To exercise your rights, contact us at [Insert Email].

8. Children’s Privacy

Our services are not intended for individuals under 18 years old. We do not knowingly collect personal information from minors.